Privacy Policy Commitment
Your privacy matters to us at every step
About This Privacy Policy
We value trust and are committed to protecting your personal data when you use our flower services. This document outlines how we handle your information according to Malaysian laws and your rights as a customer.
Please read our practices for collecting, using, and managing your data. By engaging with our shop, you agree to the approach described in this policy, updated as of December 17, 2025.
Information We Collect
We collect personal data provided directly by you for orders, as well as relevant technical information obtained automatically through our website.
Direct Information Provided
- • Your name and contact information when placing an order
- • Messages or special instructions you share with us
- • Delivery address for your floral gift
- • Feedback or reviews submitted through our site
- • Any communications for customer support
Automatic Information Collected
- • Device type and browser used to access our shop
- • Visit dates, times, and interactions with the website
- • IP address and approximate location
- • Referral source, such as search engine or social media
- • Cookies and similar tracking tools
How We Use Your Data
Collected information enables us to fulfill orders, support customer service, improve our offerings, and personalize your experience.
- • Processing floral purchase orders and delivery details
- • Contacting you for order updates or confirmations
- • Responding to your questions and support needs
- • Improving website features and services
- • Gathering analytics to guide service enhancements
- • Complying with applicable Malaysian regulations
- • Notifying you of important shop-related updates
Our Promise: We handle your personal information securely and process it only for the reasons listed in this privacy policy, aligning with Malaysia’s Personal Data Protection Act 2010.
Sharing Your Data
We do not sell your data. Sharing is limited to necessary service providers, partners, and compliance with local laws to complete your order efficiently.
Service Providers Used
Delivery partners and payment processors will receive only needed information to perform their services on our behalf, under strict confidentiality.
Legal Requirements
If required, we may disclose data to authorities under Malaysian law.
Anonymous Site Stats
We use aggregated and anonymized data for analytics and reporting.
Your Rights and Choices
You may access, correct, or request deletion of your personal data, as well as restrict or object to its processing as allowed by law.
- • Request access to data held about you
- • Ask us to correct inaccurate or incomplete data
- • Request deletion of your personal data
- • Request transfer of your data in a readable format
- • Object to certain types of data processing
- • Request we limit processing under defined circumstances
To exercise your privacy rights or ask questions, please contact our customer support using the information below. We’re here to help promptly.
How We Protect Information
We use a combination of technical measures and diligent staff procedures to safeguard your information from unauthorized access or misuse.
Technical Safeguards
- • Encryption for sensitive order details
- • Regular security updates to our website
- • Restricted access to customer data
- • Firewalls and anti-virus solutions
Organizational Measures
- • Staff training on privacy policies
- • Limited employee access to personal data
- • Internal reviews of data handling processes
- • Confidentiality agreements with partners
How Long We Keep Data
We retain your information for as long as needed to complete orders, comply with duty, or as required by Malaysian law.
- • Order account details retention policy
- • Order history records retention policy
- • Customer support message retention
- • Payment record retention practice
- • Promotion or newsletter data use policy
Upon request, we can anonymize or delete your information, subject to legal obligations.
Data Transfer Abroad
If international service providers are used, we protect your data according to standard contractual safeguards and Malaysian legal requirements.
- • Contractual clauses with third parties
- • Data transfer only if essential for service
- • Partner compliance with local privacy laws
- • Your consent requested when required
Cookies and Tracking Tools
We use cookies to enhance your site experience, remember preferences, improve performance, and gather anonymous analytics.
Types of Cookies Used
- • Basic site functionality and security cookies
- • Analytics and site improvement cookies
- • Save language or preference settings
- • Support enhanced features or forms
You can change cookie preferences at any time in your browser settings.
Updates to This Policy
We update our privacy policy occasionally. Significant changes will be communicated through our website and other suitable channels.
- • Website notifications of changes
- • Email updates for registered users
- • In-store information signs
- • Updated document date at the top
Review the date on this page to know when changes apply.
How to Contact Us
If you have privacy questions, concerns, or requests, please reach our team using the contacts below.
Calivorenso
No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Phone: +60 4-985 7006
Email: content@calivorenso.sbs
Policy updated December 17, 2025
Effective from December 17, 2025