General Terms and Conditions of Service

Welcome to calivorenso.sbs. By placing orders or accessing our website, you agree to these terms and conditions, which are designed to protect both our customers and our business in accordance with Malaysian law.

Last updated December 25, 2025

Acceptance of Terms

By using our services, ordering bouquets, or utilizing site features, you acknowledge and accept all terms outlined below. Please read the following carefully before placing your order or making an enquiry through the website.

Definitions

Key terms used throughout these Terms and Conditions are described here.

‘Service’ refers to flower arrangements, bouquets, and related offerings provided by calivorenso.sbs.

‘User’ refers to any individual or entity interacting with the website or ordering floral products.

‘Order’ means the request and purchase of bouquets, arrangements, or other products through calivorenso.sbs.

‘Agreement’ means this legally binding contract between calivorenso.sbs and the user.

Use of Service

The Service is available for individuals and authorised representatives ordering flowers for personal or business occasions within Malaysia. Use the site as intended for floral gifting and related services only.

Eligibility

By placing an order, you confirm you are at least 18 years old or have the consent of a parent or legal guardian. Our products and services are provided for lawful purposes in Malaysia only.

Parental supervision is required for minors.

Your Responsibilities

By using our service, you agree to abide by these standards:

Provide accurate contact and delivery details for timely service.

Ensure your use does not breach any applicable law or regulations in Malaysia.

Maintain confidentiality of your account credentials if registered.

Notify us promptly about any issues with your order or account.

Prohibited Uses

The following acts are not allowed when using our service:

Using the website for unlawful activities, fraud, or misrepresentation.

Reverse engineering or attempting to disrupt the website’s technical functions.

Uploading or sharing content that is obscene, offensive, or infringes on rights.

Placing false orders with intent to disrupt service or harm others.

Accessing the service using automated methods unless authorised.

Intellectual Property

All content on this website, including images, text, and flower arrangements, is owned or licensed by calivorenso.sbs. Unauthorised reproduction or commercial use is not permitted without our written consent.

User-Generated Content

If you share a review or message, it must be your own creation and not violate the rights of others or contain inappropriate language.

Rights to User Content

By submitting content, you give us permission to use it for shop promotion and feedback, while respecting your privacy and not disclosing personal information.

Respecting Your Privacy

We collect and use your information according to our privacy policy. For details on how your data is handled, refer to the privacy policy link below.

See Privacy Policy

Disclaimer Notice

We aim for satisfaction and safety, but cannot guarantee outcomes or availability of specific flowers. Results may vary by season and supply.

Important Notice

All flowers and designs are subject to availability and may be replaced by similar items of equal value or style if necessary.

Limitation of Liability

We are not liable for delays or issues outside our control. Your statutory rights as a Malaysian consumer remain unaffected.

Your Agreement

You agree to indemnify us from losses caused by your misuse of the service, including any breach of these terms.

Dispute Resolution Process

We seek to resolve issues quickly and fairly. If complaints arise, contact us directly for assistance.

Arbitration

Disputes that cannot be resolved may be referred to a mutually agreed arbitrator subject to Malaysian law.

Arbitrator’s decisions shall be final as allowed by law.

Online Dispute Resolution

You may also use official dispute resolution channels provided by Malaysian consumer authorities.

Severability

If any part is considered unenforceable, the remainder will remain in effect.

Entire Agreement

This document constitutes the full agreement between user and calivorenso.sbs regarding use of the site and services.

Governing Law and Jurisdiction

These terms are governed by and construed according to laws of Malaysia.

Ending Service

We may suspend or end your account or services for breach of terms or misuse of the website.

Changes

We may update these terms at any time. Notice will be provided on the site when changes occur.

Contact Information

For concerns or inquiries about these terms, contact us below.

Contact Email: content@calivorenso.sbs

Contact Phone: +60 4-985 7006

Shop Address: No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia

Effective Date: Effective December 25, 2025

Version: 1.2